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Privacy Policy

1. Introduction

We value your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you purchase tickets for local events through our website. By using our site, you agree to the terms outlined below.

2. Information We Collect

We collect the following information when you interact with our site:

  • Personal details: name, email address, and billing address (provided during checkout).

  • Payment information: payment card details are processed securely by our payment service provider; we do not store your full card details.

  • Transaction details: tickets purchased, event details, and purchase date/time.

  • Technical data: IP address, browser type, and usage information collected through cookies (see Section 8).

3. How We Use Your Information

We process your information for the following purposes:

  • To process ticket purchases and send order confirmations.

  • To contact you regarding your order or any changes to the event.

  • To prevent fraudulent transactions and ensure site security.

  • To comply with legal and regulatory requirements.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Contract: processing is necessary for the performance of a contract (fulfilling your ticket order).

  • Legal obligation: to meet our legal requirements.

  • Legitimate interests: to maintain site security and improve our services.

5. Data Sharing

We share your information only with:

  • Payment processors: to securely handle your payment.

  • Event organisers: where necessary for ticket fulfilment or event management.

  • Service providers: who help operate our website and must follow strict data protection obligations.
    We do not sell your personal data.

6. Data Retention

We keep your personal data only as long as necessary to fulfil your purchase, comply with legal obligations, and resolve disputes. Payment transaction records are kept for typically around 6 years according to the HMRC.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of your personal data.

  • Request deletion of your data (where legally permissible).

  • Restrict or object to processing in certain circumstances.

  • Request transfer of your data to another service.

To exercise these rights, contact us at: [Insert contact email].

8. Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences via your browser settings. 

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption of payment information and secure hosting.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us using the bottom left corner details.

If you are dissatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

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